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Call Center Representative Jobs - Remote Work From Home & Flexible
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12 days agoAnswer inbound calls to assist members with benefits enrollment. Provide high-level customer service to members. Follow quality guidelines with all members who call in. 2+ years of call center or customer service experience. Knowledge of health...
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2 weeks agoA large healthcare provider is currently searching for an experienced medical call center representative to assist members during the open enrollment. The ideal candidate possesses excellent written and oral communication, empathy, active listening...
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New! 5 days agoAnswering inbound phone calls to the Referral Center in a polite and professional manner. Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient. Faxes or makes phone calls...
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New! 6 days agoThe Advocate II will focus on either inbound and/or outbound assignments within the Call Center (the Hub), which includes but is not limited to call management (answering inbound calls), outbound scheduling, authorization processing, inquiry...
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13 days agoAnswer a high volume of customer service calls in a work from home/ remote environment. Gather and accurately document the pet's medical information and schedule appointments in an effective manner. Previous experience in a work-from-home environment...
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1 week agoConduct call-back verifications to providers to verify the accuracy and authenticity of banking information updates during enrollment or account updates. Follow a structured script to gather necessary information, ensuring compliance with all relevant...
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23 days agoAnswer calls from incoming customers and dispense call information to the appropriate Branch or Service Contractor. Utilize current system to properly log and page service calls. Distribute faxes and electronic calls as needed. Follow current procedures.
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13 days agoInbound and outbound phone calls from Veterans in all 50 states assisting with any questions and concerns. Rescheduling and canceling appointments. Explaining what packets and papers came in the mail. They will handle transportation requests from...
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New! 3 days agoThe Call Center Representative I will receive inbound phone calls at our call center and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service...
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15 days agoManaging inbound and outbound calls, emails or chats based on business needs. Navigate through multiple computer systems to help resolve consumer issues as well as document the consumer interaction as needed. Managing and maintaining your schedule...
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Featured1 week agoQuickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant...
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30+ days agoEngages in active listening with callers, confirming or clarifying information and diffusing upset patients as needed. Meets the key performance indicators and expectations established for the position. 1+ year(s) of experience in a customer service...
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12 days agoHiring for first shift! Must be flexible to work an 8 hour shift between the hours of 8:00am-5:00pm. Monday-Friday! Great way to get your foot in the door within a Healthcare/Finance environment working in customer service! Plenty of room for growth...
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16 days agoAnswer customer and employee calls, emails, chats, WhatsApp. Provide outstanding service. Know your limitations & when you should ask for assistance.Own the resolution to the problem; don't leave the customer hanging. Accurately log all contacts in CRM.
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30+ days agoPlaces and receives phone calls to/from patients of clients to collect payment for medical expenses. Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business. Collects demographic, insurance, and other...
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30+ days agoResponsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff, and delivers exceptional customer service at all touch points.
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New! YesterdayAnswer representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives. Leading team meetings, asking questions to better understand the calls...
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11 days agoWe will rely on you to actively listen to our client s by utilizing your customer service experience and passion to meet their needs and deliver a world-class experience across every interaction you have with them. 1 year of call center experience.
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Featured12 days agoAnswering inbound calls. Acting as first point-of-contact for caller. Entering client/patient information into website. Retrieving information relating to client/patient. Establishing a professional relationship while understanding client/patient needs.
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30+ days agoProvides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests. Triages customer needs to include verification of demographics, appointment inquires, and...
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30+ days agoPlace and receive phone calls to/from patients of company's clients to collect payment for medical expenses. Offer solutions and negotiates repayment terms that balance the needs of the client, patient, and business. Collect demographic...
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30+ days agoThe skill to take an average of 120-150 calls per shift which vary in complexity, from connecting callers to inpatient rooms, to notifying an on-call physician about an organ offer, to executing emergency plans. The ability to think critically...
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New! 3 days agoMake an average of 50 outbound calls an hour placed by an automatic dialer system to offer, explain & schedule a free in-home or virtual health evaluation with a provider.Follow 20+ approved scripts, ensure members understand & are comfortable with terms.
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22 days agoTake bilingual calls from individuals looking for additional information relating to insurance programs. Maintaining up to date documentaton within the system. Provide next steps callers should take in order to enroll in health benefits.
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22 days agoYou'll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You'll use creative problem-solving skills to address...
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3 weeks agoAnswer customer and employee calls, emails, chats, community posts (and any future form of contact we may come up with). Provide outstanding service. Know your limitations and when you should ask for assistance. Own the resolution to the problem...
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30+ days agoReceives and screens all incoming calls. Enters referrals into Salesforce database system. Transfers all incoming calls to appropriate staff, unit, or department. Assist callers requesting MSP (Medicare Savings Program) application status information.
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26 days agoDeliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Customers. Conduct procedures to escalate and coordinate the customer response in accordance with values.
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New! 3 days agoMeet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.Present a positive, professional & high energy ...
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New! YesterdayAnswers high volume inbound calls and assists in membership services pertaining to registration, updating customer information, data entry, scheduling, health plans, or problem resolution. Handle member inquiries with empathy and urgency to understand...
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12 days agoProvide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications. High School diploma or GED and 1 year of experience in customer service. Remote work.
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Featured9 days agoCustomizing your customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls. Maintaining and documenting complete and accurate call and case notes in a...
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20 days agoInitiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order. Understands the unique requirements of patients and provides appropriate direction into a daily work list...
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New! YesterdayResolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses...
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FeaturedNew! YesterdayAs an Inbound Contact Center Customer Service Representative, you will be responsible for responding to incoming calls from patients and other healthcare providers, helping with appointment scheduling, medication adherence, pharmacy calls, confirming...
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20 days agoRespond to high-volume inbound calls while compassionately handling questions/concerns. Schedule new patient appointments. Use trained sales techniques to reach company goals of appointments set and customer satisfaction. Various duties as assigned by...
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23 days agoThe Patient Services Rep will be responsible for handling inbound and outbound communications for the brand's Primary Care Practice. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with...
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Featured26 days agoAccurately responding to and resolving inquiries utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials. Demonstrated effectiveness working with contact center technology including but not...
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26 days agoManage metrics, performance criteria, policies and procedures to continuously improve representative's productivity. Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives. Conduct meetings.
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30+ days agoFielding calls to and from consumers or existing customers of our clients, who have inquired about our clients' services. Calls are fully scripted and require you to ask series of short questions. Transfer calls to the client's sales representative.
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29 days agoAct as liaison between customers, sales representatives, fellow employees, and our Client Publishers. While primarily inbound-focused, this center handles email, phone, fax, and mail contacts that originate from both inside and outside our company.
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16 days agoManage metrics, performance criteria, policies and procedures to continuously improve representative's productivity. Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they...
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2 weeks agoConnect with customers via phone, email, and live chat to provide top-tier assistance and support. Assist customers with account activation, billing inquiries, and guide them through using the platform effectively. Develop and maintain a comprehensive...
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30+ days agoEngage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs. Complete follow-up calls, inquiring about the consumer's experience and making...
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16 days agoAnswer incoming calls, emails and chats to accurately schedule, re-schedule, or cancel appointments according to guidelines and established protocols. Perform new patient pre-registration. Positively verifies/updates patient identity, demographics...
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New! 4 days agoThe Contact Center Representative is the primary point of contact to help triage and resolve employee inquiries and concerns. This position requires daily contact through inbound calls, and chats to determine the exact nature of an employee's concerns.
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18 days agoAccountable for the daily, weekly, and monthly activities of all team members. Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met. Minimum of one...
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25 days agoPreserve customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls. Take and apply feedback from coaches and leaders. Empathize with customers.
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26 days agoHiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Monitoring and evaluating agent performance, providing learning or coaching opportunities...
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1 week agoProviding assistance to our financial institution clients customers and members, similar to an over-the-phone personal banker. Assessing nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on...
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