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New! YesterdayThis role is responsible for developing a strong and consultative relationship with their shared portfolio of key account customers, providing excellent customer service and championing customer requests. This role is expected to understand the hotel...
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New! YesterdayManage the post-sales relationship which includes onboarding, product training, user adoption, quarterly business reviews. Manage, monitor and keep track of account health of all your accounts and act upon any proactively identify potential churn...
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New! 5 days agoMaintain and grow relationships with self serve agency partners and be the client facing advocate and expert for our solutions. Project manage client deliverables, working closely with Operations and Sales to ensure a seamless experience for...
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New! 5 days agoCoordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential. Maintain a positive geographic territory net revenue retention. Act as the SME on the platform and help our customers leverage our...
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New! 6 days ago5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services or related field. Demonstrable success collaborating with and influencing cross-functional stakeholders and executives.
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New! 6 days agoAs a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations and ongoing optimization.
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New! 6 days agoAs a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations and ongoing optimization. If you're looking to create...
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1 week agoYou have a customer-first mindset and can connect well with a wide variety of customers, discovering what's most important to them and how we can be a better partner for them. You want to build a first-of-a-kind product that touches data, ML, frontend...
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1 week agoDeliver timely and accurate commercial forecasting - Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on...
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1 week agoOnboard new customers and introduce them to our products and support processes. Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering...
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9 days agoYou'll engage with customers with a goal of driving deep product activation. You'll leverage high-touch and one-to-many tactics to drive positive outcomes. You'll develop, test, and iterate on scaled playbooks and engagement strategies.
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9 days agoOwn and develop strong relationships with a portfolio of existing customers in various verticals within the Japan market. Act as a strategic business partner and point of contact focused on long-term mutually beneficial partnerships & negotiate renewals.
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10 days agoOwn the relationship with key schools, including retention and expansion. Understanding schools needs and priorities and helping them meet those needs. Lead school leaders through successful recruitment processes using a consultative approach. Work...
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10 days agoOwn the relationship with key schools, including retention and expansion. Understanding schools needs and priorities and helping them meet those needs. Lead school leaders through successful recruitment processes using a consultative approach. Work ...
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Featured10 days agoCustomer success manager needed for a remote position requiring two+ years' product manager experience, strong knowledge of the SaaS product business model. Will liaise with and support customers, provide product-based support, resolve issues.
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10 days agoYou will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted company advisor. Bachelor's degree & account mgmt exp with mid to later-stage SaaS software.
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11 days agoDeliver ROI for our clients throughout the customer lifecycle. Be a trusted advisor and partner for the client on the company software and influencer marketing strategies. Negotiate renewal contracts that align with customer goals and ROI. Identify...
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11 days ago5+ years in an Enterprise Customer Success, Energy Management, Sustainability Consulting, Technical Account Management, or similar customer-facing role. Knowledge or experience in building energy management; smart buildings; efficiency upgrades and M&V...
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11 days agoIn this role, you'll work with a wide variety of customers, acting as an expert point of contact for all things product helping them implement Intercom's suite of tools in a way that solves their business' biggest problems. You'll work with these...
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11 days agoDevelop strong relationships and serve as a trusted advisor to key customer stakeholders to reduce churn for the purpose of increasing retention rates. You will be the point of escalation for your customers. Mitigate challenging situations and corral...
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11 days agoIn this role, you will set the strategy and support the growth of our Enterprise customers, working with them to make sure they understand and are fully realizing the value of the Network and all its service offerings. You will do this by being...
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11 days agoEnsure solutions match our customers' business goals, leading to valuable outcomes throughout their customer journey. You'll focus on enhancing customer ROI and retention, ensuring their satisfaction, and facilitating their growth.
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11 days agoMake sure the company's solutions match customers' business goals, leading to valuable outcomes throughout their customer journey. You'll focus on enhancing customer ROI and retention, ensuring their satisfaction, and facilitating their growth.
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12 days agoCreate and drive product adoption and risk mitigation plans that map to value realization & success outcomes for customers. Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across departments.
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2 weeks agoBuild customer loyalty. Retention is key, and renewals are vital for this position so you'll need to keep track of product expiration dates and follow up to renew contracts. Drive change management and adoption activities with key business and IT...
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15 days agoAssist customers with onboarding and training on the company platform. Promote value through customer experience. Develop and track against customer satisfaction and client retention goals. Assist in creating training content and educational materials.
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15 days agoEnsure the customer is achieving business value for every stage of their customer lifecycle journey, post-sale. Occasionally, the CSM will collaborate during the pre-sales cycle to help with a seamless transition and positive customer experience is...
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15 days agoManaging the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews. Presenting solutions to key clients within the programmatic ecosystem, including...
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15 days agoSeeking a Customer Success Manager to support new and existing customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits...
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15 days agoSeeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. 3+ years of professional experience in a Customer Success...
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15 days agoAct as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across teams. Provide education and resources to customers to enable them to...
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15 days agoSeeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. 3+ years of professional experience in a Customer Success...
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15 days agoSeeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. 3+ years of professional experience in a Customer Success...
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15 days agoSeeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. 3+ years of professional experience in a Customer Success...
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15 days agoWork closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to...
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15 days agoWork closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to...
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15 days agoWork closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to...
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15 days agoWork closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to...
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15 days agoWork closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to...
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15 days agoWork closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to...
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15 days agoProactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer...
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15 days agoProactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer...
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15 days agoProactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer...
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15 days agoProactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer...
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15 days agoProactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer...
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15 days agoSupport new and existing customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value...
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15 days agoSupport new and existing customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the...
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15 days agoWork closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to...
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15 days agoSupport new and existing customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value...
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15 days agoSupport new and existing customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the...
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