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New! YesterdayProvide your expertise to financial professionals and Clients in the review of documents being submitted for processing and provide instruction to ensure accurate completion of all applicable sections.Accurately answer and research/resolve enquiries.
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New! YesterdayProvide superior service to our customer who have purchased extended warranty contracts for Major Appliances, ORV's, Water Heaters, and Furniture. This role requires listening to our customer's concerns and showing empathy while resolving their issue.
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New! YesterdayThe Customer Experience Strategy & Operations Manager will be responsible for improving the way our customer-facing teams deliver experiences to our customers. This person will need to have a strong understanding of our vision for SMB customers...
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New! YesterdayProvide customer support to users of products and applications by identifying, troubleshooting, and resolving a variety of customer connectivity, payment, application, and processing inquiries and incidents. Monitor national payment processing...
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New! YesterdayQuickly analyze account history and provide accurate information to assist in resolving the customer issue, utilizing resources to ensure first call resolution. Perform insurance verification via outbound phone calls and internet. Maintain complete and...
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New! YesterdayYou will directly support our customers in resolving post purchase inquiries such as, order status, payment and subscription service inquires, troubleshooting residential fitness equipment, and software applications. You will be responsible for...
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FeaturedNew! YesterdayAs an Inbound Contact Center Customer Service Representative, you will be responsible for responding to incoming calls from patients and other healthcare providers, helping with appointment scheduling, medication adherence, pharmacy calls, confirming...
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New! YesterdayResolves basic or tier 1 payment and account-related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses...
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New! YesterdayDevelops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system...
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New! YesterdayResolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses...
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New! YesterdayOwn the resolution of customers' and partners' inquiries throughout multiple channels. Create an ongoing collaboration with the Team Lead to identify improvements to existing customer service processes. Own the communication with all relevant...
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New! YesterdayThis temporary, work-from-home position entails helping our clients (auction houses as well as bidders and buyers) through phone, email and chat, working through various questions and troubleshooting processes. From initial onboarding to general...
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New! YesterdayRespond to customer queries in a timely and accurate way, via phone or email. Identify customer needs and help customers place orders. Organize catering orders. Help customers place to-go orders. Assist with customer feedback/complaints.
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New! YesterdayWork on credit accounts, following guidelines established for the organization. Receipt of customer payments, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status.
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New! YesterdayAdheres to all network and departmental procedures and policies. Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans. Documents all actions taken on accounts...
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New! YesterdayContact Center Customer Relationship Specialist is responsible for initiating transactions for the company's products and services through the utilization of direct calls and referrals from customer service and marketing leads.
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New! YesterdayProvide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application. Develop an in-depth understanding of our cloud-based software to support processes and patient...
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New! YesterdayRespond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns. Handle difficult customer calls in a courteous and professional manner.
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New! YesterdayRespond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns. Handle difficult customer calls in a courteous and professional manner. Remote.
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New! YesterdayAs an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skill set. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO...
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New! YesterdayYou will be responsible in managing your Sales Support Representatives to achieve key performance metrics while creating a positive customer experience. You will coach and guide your representatives to listen and assist customers regarding their...
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New! YesterdayAnswer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information. Connect with internal departments to resolve customers issue by conferencing or transferring calls...
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New! YesterdayCreate solutions to assist the customer from becoming further past due and get them current, where possible. Create a solution to assist the customer to cancel or stop vehicle repossession. Handle Phone Calls: You will spend a vast majority of your...
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New! YesterdayAs an Enterprise Customer Success Manager, you will be a key team member in the Customer Success organization helping drive success and growth for our Enterprise customer segment. You'll monitor the health of your book of business along every step...
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New! YesterdayProvide timely and world class customer support to users via multiple channels. Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required. Take ownership and follow up on open cases which are...
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New! YesterdayProvide timely and world class customer support to users via multiple channels. Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required. Take ownership and follow up on open cases which are...
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New! YesterdayProvide timely and world class customer support to users via multiple channels. Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required. Take ownership and follow up on open cases which are...
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New! YesterdayYou are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused and service oriented to advocate...
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New! YesterdayPlay a key role in assisting patients to access essential medical services, secure durable medical equipment, and connect individuals to vital community resources. Your critical thinking, problem solving abilities, and unwavering tenacity in seeking...
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New! YesterdayCollaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it.
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New! YesterdayHigh inbound call volume, engaging with customers, active listening to uncover needs. Making recommendations to maximize revenue. Always conducting a proactive consultative analysis on new and existing customers to identify needs and customer-centric...
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New! YesterdayProviding estimates for Hospital and Health Park elective services. Answering patient phone calls. Providing customer service. EPIC experience. Entering patient information. Reviewing insurance information.
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New! YesterdaySupport onboarding of API and SDK products directly with our Enterprise and non-Enterprise clients and partners, validating a successful integration and confirming completion of onboarding. Act as the first technical point of contact to our Enterprise...
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New! YesterdayAs an administrative assistant, you will be responsible for coordinating meetings, responding to requests, resolving scheduling conflicts, and providing exceptional customer service to our managers and clients. If you have a proven track record of...
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New! YesterdayReview all medical insurance claims for resolution and payment. Resolve any incoming inquiries or payment denials from insurance providers for payment. Research, compile, and respond to documentation requests from insurance carriers in a timely basis.
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New! YesterdayYou'll be the first point of contact for our English customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively...
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New! YesterdayAssist the Sales Department to maintain correct customer information. Upon request, provide Statement of Position (SOP) reports to internal and external customers. Consistent and effective collection efforts for late receivables Identify slow and...
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New! YesterdayBuild long lasting trusted relationships with our customers through open and interactive communication. Provide accurate, valid and complete information to customer inquiries via inbound calls, emails, and social media; escalating where necessary.
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New! YesterdayServe as a first responder for inbound communication through our site. Answer customer questions and provide how-to help on company capabilities, with a focus on reducing customer effort and furthering product knowledge. Escalate and diagnose. Remote.
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New! YesterdayBe responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations. Accurately capture notes, document activities and manage cases in a clear and actionable way for teammates and...
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New! YesterdayWorking knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols. Resourceful and flexible team player who excels at building trusting...
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New! YesterdayManage the post-sales relationship which includes onboarding, product training, user adoption, quarterly business reviews. Manage, monitor and keep track of account health of all your accounts and act upon any proactively identify potential churn...
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New! YesterdayQuality-check consumer notices. Compare consumer notices prior to mailing against information. Conduct call monitoring for quality assurance purposes. Ensure notices contain language regarding Fair Hearings when applicable. Participate in...
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New! YesterdayEfficiently investigate, action and resolve user account issues primarily via email, phone and ticketing systems while maintaining KPIs aimed at losses, service level, productivity, and accuracy. Be organized, accountable and responsible stay informed...
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New! YesterdayCommunicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience. Analyze, clarify...
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New! YesterdayHelping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
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New! YesterdayThe CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and...
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New! YesterdayManaging inbound and outbound calls, emails or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed.
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FeaturedNew! YesterdayWe now seek action-oriented, problem-solving and self-motivated individuals to join us and showcase their customer service and related data entry skills as part of our healthcare team. You may be involved in claims adjudication and/or provider...
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New! YesterdayProvide outstanding customer support through phone call and email customers ask all sorts of questions about things like usability, logic, bugs, and best practices, and develop a deep understanding of our software products, their features...